Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
Please contact us before returning any item so we can provide return instructions.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
For hygiene reasons, opened or used press-on nail sets cannot be returned or exchanged unless they are faulty, damaged on arrival, or sent in error. If you believe your item is faulty or you have received the wrong item, please contact us within 48 hours of delivery at hello@shopdolce.com.au and we’ll be happy to help.
We do not accept change-of-mind returns on sale items. This does not affect your rights under Australian Consumer Law. Gift cards are non-returnable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopdolce.com.au